Delaware is Mid-Atlantic’s
Top-Graded State in 2026
National Digital Survey

DTI Chief Operating Officer Jerry Whisman accepts Delaware’s A- award from the Center for Digital Government’s Teri Takai.

Biennial Review Improves to A- from 2024’s B+ as Residents Gain Easier and More Secure Access to Services Statewide

September 24, 2026

DOVER, Del. – Delaware has earned an A- in the 2026 Digital States Survey, up from a B+ in 2024 and B in 2022. The Center for Digital Government’s national survey grades all 50 states every two years on how well they use technology to serve residents, work efficiently and stay secure.

Delaware was also named a finalist for the Outstanding Achievement Award for Continuous Innovation. The honor recognizes the state’s exploration, testing and appropriate application of emerging technologies to improve government services.

“Technology should make government easier to use, not harder to navigate,” said Governor Matt Meyer. “Delaware’s A- reflects the progress we’re making to give people faster, simpler and more secure access to the services they rely on. We’re making real progress and we’re not done yet.”

Source: U.S. Census Bureau 2021 boundaries , U.S. Census Bureau State Population Totals and Components of Change: 2020-2023 • Created Sept. 23, 2026. Visualization by Ben Miller.

Delaware’s higher grade reflects progress in six key areas:

  • One sign-in, one place to pay
  • Responsible AI
  • Stronger cybersecurity
  • Smarter data sharing
  • Modern core systems
  • Faster connections

“Moving up to an A- is a proud moment for our team and our partner agencies,” said Delaware Chief Information Officer Bob Osmond. “We are on a multi-year journey to transform the digital experience of every Delawarean. Whether we are contributing as state employees, contractors, vendors, educators, or legislators, together we are making Delaware a better place to experience state government.”

According to the Center for Digital Government, Delaware has centralized resident identity for state services with the My DE platform and accompanying pay-in-one-place platform known as Go DE, which has processed more than 197,000 transactions and $54.14 million payments since its launch. It has grown to support 125 active payment applications spanning 65 percent of Delaware’s cabinet agencies. The platform allows residents to complete payments in one place, under one experience.

Delaware’s most significant artificial intelligence developments in the last two years have been the formation of its generative AI policy and the launch of a statewide AI training program. In March 2026, the state released a new AI training curriculum for state employees. The three-part, self-paced curriculum, “Responsible AI for Public Professionals,” covers the state’s generative AI policy, responsible use of GenAI in government and AI risks and resilience. In April 2026, the Department of Technology and Information (DTI) began rolling out Microsoft 365 Copilot Chat to Delaware IT staff.

To improve the state’s cybersecurity framework, Delaware established a statewide Governance, Risk and Compliance (GRC) program, which includes a centralized governance board and an enterprise risk management platform built on ServiceNow with integrated policies and procedures. DTI takes the lead on ensuring cybersecurity across all three branches of state government and the state’s full K-12 network. Delaware’s cybersecurity awareness program, DigiKnow, has nearly 58,000 users across 71 state agencies and 42 school districts.

Delaware has modernized its data integration environment by migrating to IBM Cloud Pak for Data. The Delaware Integrated Data System is a strategic initiative to enable cross-agency data sharing, helping agencies communicate information securely to make better decisions.

In addition, the state has completed the procurement phase of One Delaware, a multiyear enterprise resource planning modernization initiative with Workday, a cloud-based platform, to serve as the state’s next-generation ERP platform. It will take the place of three legacy systems that have been in place for more than20 years: the Payroll, Human Resources, Benefits and Time Administration System; the Financial Management and Accounting System; and the Pension Administration System.

Finally, all three branches of state government have completed a Wi-Fi upgrade, integrated with Cisco Catalyst Center, spanning nearly 1,800 access points across more than 700 locations.

“What stands out in this year’s results is how state technology leaders are turning increasingly complex challenges into opportunities to modernize government,” said Teri Takai, Chief Programs Officer, Center for Digital Government. “The states are adopting new technologies while making strategic investments, strengthening governance and building the capacity to deliver better, more responsive and trusted services to the people they serve.”

See the full results of this year’s survey at https://www.govtech.com/digitalstates2026.